FAQs
Got a question or concern? Check out our handy FAQ guide below to see if we have your answer. If you can't find what you're looking for, our support team will help.
Order & Customizing
How do I place an Order?
If you wish to customize a stamp, please follow the guide to place your order. Click here>
If you'd like to purchase a product that is in stock, simply add it to your cart and follow the checkout process to complete your order.
If you encounter any issues or have any questions, feel free to contact us at any time.
Is my photo good enough to use?
We check all photos we receive. Usually the photo is perfectly fine.If there's a problem we'll email you and explain the issue, and request some new photos via email Photos that work best are taken in good, natural lighting, and at eye-level .
If you want more detailed information about photo guidelines, please click here.
Can I engraving more than one item on one stamp?
Yes! We offer a variety of options to meet your needs.
Currently, we have options for individual portrait stamps, couple portrait stamps, family portrait stamps, and group portrait stamps.
We can accommodate up to 6 people (including pets) in a single design.
Can I see the artwork before engraving?
Yes you can. All customers get to preview their artwork and request any changes before printing. We'll email you once your preview is ready.
Mostly you will receive the first draft within 3 days after placing your order.
To see your artwork preview, log in to your customer dashboard.
How do you produce your artwork?
After you place your order, we typically provide a first draft within three days. We create the digital design using Procreate software. You can then approve the design or request revisions. The revised design will be provided within 1-3 days. Again, you can approve it or suggest further changes. I’m happy to make adjustments until you’re completely satisfied, but please note that revisions may add 1-3 days to the process.
Once you approve the final design, I will begin the carving process, which takes about 3 days, and then we will ship your order.
Can I cancel or change my order?
You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can't guarantee that we can change it.
Shipping and Payment Methods
What are the shipping times and prices?
Shipping times vary depending on the destination, but typically, orders arrive within 7 days.
We offer trackable shipping methods, so once your order is dispatched, you can track its status online.
If you have specific timing requirements, please select your desired delivery date on the order page. I will do my best to complete your order by the requested date. (Please allow at least 10 days for processing.)
Shipping prices are a flat fee per order:
USA: $9.95
CA, AUS, UK: $9.95
Europe: $9.95
Rest of world: $17.95
Please allow a longer delivery time during seasonal shopping periods.
Do You Ship Internationally?
Yes we do. Plus, all orders are shipping with tracking no matter which country they are shipping to.
I ordered multiple products in one order, will they arrive together?
Depending on what you ordered, your order may arrive in separate parcels. Although in most cases, all items will be packaged together.
Will I get a tracking number?
Yes, all orders are shipped with tracking. You'll receive the tracking number, as well as delivery updates, via email and/or text.
Why isn't my tracking number working?
Don't worry, email our support team and we'll let you know where your order is.
Why was my order returned to sender?
Sometimes orders are returned to sender as nobody was home to sign for the parcel.
Other reasons for returned to sender include an incomplete or incorrect shipping address.
We'll ship it back out to you free of charge. Don't worry, you'll get your order!
What Payment Methods Are Accepted?
We accept PayPal and major credit cards including Visa, Mastercard, American Express, etc.
Returns/Refunds
Do you offer refunds?
As your order is 100% unique and custom made just for you, we do not accept returns / refunds.
If you have a problem with your order, let us know and we'll fix it for you.
Remember, we offer artwork previews and unlimited revisions so you can make sure you're 100% happy with your artwork!
What if I don't like the artwork?
We're 100% dedicated to ensuring you love your artwork!
Once your portrait is ready, we'll notify you via email. You have 3 days to either send us your edit requests, or approve it for engraving. If 3 days go by and we don't hear from you, we'll consider it approved and will proceed with engraving.
We're proud to offer unlimited revisions free of charge, so you can be confident you'll love your portrait.
Customer Support
How long do I have to wait for a reply to my email?
You should expect to receive a response within a couple of hours.
During busier periods (such as holiday shopping season), please allow 24-48 hours for a response.
Do you have a customer support phone number?
Right now we don't offer customer support by phone. We would advise live chat (if available at the time) or email.
Do you offer gift wrapping?
Yes, we offer gift wrapping, it may extra cost. Please add gift wrapping option in the cart.
Rubber Stamp Troubleshooting
Can't find your answer?
Contact our customer support team and we'll be happy to help you out.